Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, still frozen & unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arrowheadbison@gmail.com or (405)313-7983. We will then begin to process of returning or exchanging an item. Please read the other rules.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. PLEASE SEND PICTURES.

You can always contact us for any return questions & send pictures to arrowheadbison@gmail.com or by calling/texting (405)313-7983.

Exceptions / non-returnable items
Meat that has been taken out of the packaging, thawed or partially cooked in any way cannot be exchanged or returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are local a hand exchange for the same type of item is available.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.